Frequently asked
questions.

Accounts, documentation, orders, and support.

Getting
started.

What are Gotham products intended for?

Gotham products are intended strictly for research use.

Do I need an account to shop?

An approved account is required to access the catalog and purchase area.

Does accepting the site’s attestation create an account?

Accepting the site attestation does not by itself create an account.

What is The Gotham Edit?

The Gotham Edit is a curated Gotham collection.

Where can I find Certificates of Analysis?

Certificates of Analysis are available through the Gotham COA Library.

How can I check a batch’s purity?

Use the lot-specific documentation and Certificate of Analysis for the released lot.

Where can I find lot-specific documentation?

Lot-specific documentation is available through the applicable COA record.

How are orders shipped?

Orders are shipped according to the Gotham shipping policy.

Do you offer international shipping?

Please refer to the current Shipping & Delivery Policy.

How long does it take to ship?

Shipping timelines are provided in the current Shipping & Delivery Policy.

What if my order arrives damaged or incorrect?

Please contact support for assistance with the order.

How do returns and refunds work?

Please refer to the current Returns & Refunds Policy.